DeliveryFull-timeUnited KingdomBulgaria

Delivery Manager

Own the delivery of our ServiceNow engagements end to end, keeping clients, architects, and AI agents aligned on scope, quality, and outcomes.

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About the role

As a Delivery Manager you are accountable for how our engagements land. You make sure every client gets what was promised, on time, with the governance our operator model is built on. You will run several engagements at once, work closely with our AI Architects, and be the person clients trust when priorities shift.

What you'll do

Own delivery across a portfolio of ServiceNow engagements, from kickoff to handover.
Track scope, budget, risks, and dependencies, and act early when something drifts.
Run delivery governance: status reporting, steering meetings, and quality gates.
Build strong relationships with client stakeholders and act as the main escalation point.
Improve our delivery processes and help shape how AI-augmented delivery scales.

What we're looking for

Proven experience managing delivery of technology or consulting engagements.
Comfort with Agile and hybrid delivery methods, and knowing when to use which.
Strong commercial awareness, including scope control and change management.
Excellent communication skills with both technical teams and senior stakeholders.
Fluent written and spoken English.

Nice to have

Experience delivering ServiceNow or other enterprise platform programmes.
Exposure to ITIL or IT service management practices.
Experience working with distributed teams across the UK and Europe.

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